Terms and conditions of your services

Terms and conditions that apply when you use our services; what's allowed, and what's not

Privacy Policy

Why we collect and how we use your personal information, and contact information if you have questions or concerns about your privacy

Website Terms of Use

How you can use our website.

Regulatory

Virgin Mobile's services are regulated by the CRTC (that's the Canadian Radio-television and Telecommunications Commission). You can find out about our latest applications and learn about our current and upcoming hearings where you can add your opinions and let your voice be heard. Visit the Canadian Radio-television and Telecommunications Commission website to learn more about how you can participate.

Hearings

Hey! We aren’t involved in any CRTC hearings which are open for comments from the public right now. Check back later.

Applications

We don’t have any current applications filed with the CRTC right now. Check back later.

Commissioner for Complaints for Telecommunications Services (CCTS)

Assisting consumers and providers in resolving their disputes.